Delivery Information

From 27/01/26 we will dispatch orders: Monday, Wednesday and Friday.

Orders must be placed by midnight the day before dispatch to be included in the next run.

Pick up is available from Alphington on Mondays 10am-5pm.

DELIVERY DAYS BY REGION

  • Melbourne Metro, Geelong: Tuesday / Thursday / Saturday
  • Peninsula: Monday / Tuesday / Thursday
  • Gippsland: Monday / Thursday
  • Ballarat: Tuesday / Thursday
  • Bendigo: Wednesday
  • Surf Coast: Monday
  • Yarra Valley: Wednesday, Friday
  • Mansfield: Tuesday
  • Shepparton: Wednesday

Our third-party delivery team will text you the day before delivery with an ETA.
If no one is home, they will leave your order in a safe place.

MEALS ARE DELIVERED FROZEN

We understand that receiving frozen food deliveries can sometimes be tricky. To ensure your meals arrive frozen, we pack them in sustainably insulated boxes with ice packs. However, we recommend unpacking them into the freezer as soon as possible.

If you’d like to discuss your delivery options, simply reply to your order confirmation email, contact us at hello@thesweetpotatokitchen.com.au or phone 0409950217.

HOW TO LEAVE DELIVERY INSTRUCTIONS

In your CART, just above the CHECKOUT button, there’s a field for NOTES. Use this to:

  • Specify delivery instructions for the driver.
  • Add a gift message if sending to a loved one.

DELIVERY PRICING

  • Melbourne Metro $19.
  • Regional VIC $25.
  • $250 or more for free delivery.

IMPORTANT DELIVERY INFORMATION

  • Our courier delivers to the address provided in the delivery details.
  • The courier will follow you delivery instructions where possible. double-check this information in your confirmation email.
  • Deliveries occur on scheduled days. While we cannot request a specific time, you’ll receive a text the evening prior with tracking details and an estimated delivery time.
  • For apartment buildings, deliveries will be left in the lobby if accessible, or near the main entry/buzzers. 
  • For houses, deliveries will be left at the front door.
  • If you have nominated a business address for delivery, please let us know the name of the business.

ADDITIONAL DELIVERY GUIDELINES

  • Include your mobile number in your order to receive delivery updates.
  • Ensure gates are unlocked and pets are secured on delivery day.
  • Deliveries cannot be redirected or rescheduled within 24 hours of the delivery date.
  • The Sweet Potato Kitchen is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. All our boxes come insulated with ice packs but we do recommend unpacking into the freezer as soon as possible, especially in Summer.

CLICK & COLLECT

Prefer to pick up your order? Select the Pick-Up option at checkout to avoid the delivery fee. Collection is available from our Alphington kitchen, 10am-5pm Mondays.

For more details, visit our FAQ section on our home page, email us at hello@thesweetpotatokitchen.com.au, or phone 0409950217.

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